It is 2022, and we still have significant opacity in the global financial system. If it were just rich investors losing money, the vast amount of the global population would hardly lose sleep. However, when financial institutions lose money, they invariably impact unsuspecting citizens.
JPMorgan Chase CEO Jamie Dimon's letter to stockholders in the bank’s 2021 annual report provides insights into where the bank's $12 billion technology investment is going—and what it expects to get back from it.
Today, as I look at the banking industry and the way business models are shifting, I see that our blueprint and infrastructure – has to evolve with it.